1. Who we are

RankClaim (rankclaim.com) is an SEO audit and retainer service operated in Canada. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information we collect

Information you provide: When you register or make a purchase, we collect your name, email address, business name, website URL, and phone number.

Information collected automatically: Website URLs you submit for scanning, scan results, usage data, IP address, and browser type.

Payment information: Payment transactions are processed securely by our payment processors (Helcim, Stripe). We never store full payment card numbers on our servers.

3. How we use your information

• To provide SEO audit and retainer services
• To send transactional emails (receipts, reports, and alerts)
• To send marketing emails — you may unsubscribe at any time
• To improve our services and user experience
• To comply with our legal obligations

4. Legal basis for processing

Under PIPEDA, we process your personal information with your consent, which you provide when registering for an account or making a purchase. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.

5. Data sharing

We do not sell your personal information. We share data only with trusted third-party service providers who assist in delivering our services:

• Helcim & Stripe — payment processing
• Google (PageSpeed API, Safe Browsing API) — website analysis
• DataForSEO — SEO keyword and ranking data
• Amazon SES — transactional email delivery

All processors are bound by appropriate data protection agreements and are required to maintain confidentiality.

6. Data retention

We retain your account data for as long as your account is active plus 2 years after closure. Scan results and reports are retained for 12 months. You may request deletion of your personal data at any time by emailing seo@rankclaim.com.

7. Your rights under PIPEDA

• Right to access your personal information held by us
• Right to correct inaccurate or incomplete information
• Right to withdraw consent to certain processing
• Right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (with your consent) to understand how visitors use our service. You may decline non-essential cookies using the consent banner shown on your first visit. See our Cookie Policy below for full details.

9. Security

We protect your data using industry-standard HTTPS/TLS encryption for all data in transit and secure encrypted storage for data at rest. All passwords are hashed using bcrypt. We never store payment card numbers on our servers.

10. Contact us

For any privacy inquiries, requests, or concerns, please contact us at:

Cookie Policy

This Cookie Policy forms part of our Privacy Policy above.

We use cookies and similar technologies on rankclaim.com. Here is a complete description: